Shipping & Returns

We want every Smoke Stitch order to arrive correctly and in good condition. The information below explains our current shipping and return process. Final shipping charges and any available delivery estimates are shown at checkout.

Order processing

In-stock items are prepared for shipment as quickly as possible. Custom, personalized, made-to-order, and preorder items require additional production time. If an order includes both in-stock and made-to-order items, the order may ship together when all items are ready.

Production and delivery dates are estimates, not guarantees. We will contact you if a material delay affects your order.

Shipping and tracking

Available shipping methods, charges, and destinations are displayed during checkout. When tracking is available, it will be emailed after the carrier accepts the package. Carrier scans can take time to appear.

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately at info@smokestitch.com if an address needs to be corrected. We cannot guarantee changes after fulfillment begins.

Lost, damaged, or incorrect orders

If an item arrives damaged, incorrect, or incomplete, email us within 7 days of delivery. Include the order number and clear photographs of the item and packaging. If tracking shows delivered but the package is missing, first check the delivery area and contact the carrier, then let us know so we can help investigate.

Returns and exchanges

Unworn, unwashed, unused stock items in their original condition may be requested for return or exchange within 30 days of delivery. Contact us before sending anything back so we can provide instructions. Original shipping charges are not refundable, and return shipping is the customer’s responsibility unless the item was damaged, defective, or sent incorrectly.

Custom, personalized, final-sale, gift-card, and made-to-order items are not returnable unless they arrive damaged, defective, or materially different from the approved order.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Financial institutions may require additional time to post the credit.

Questions? Email info@smokestitch.com.