Privacy Policy
Last updated July 22, 2026.
Smoke Stitch respects your privacy. This policy explains the information we collect through this website, why we use it, and the choices available to you.
Information we collect
We may collect information you provide when you place an order, create an account, request a custom order, contact us, join a mailing list, submit a review, or otherwise use the site. This may include your name, billing and shipping addresses, email address, telephone number if provided, account credentials, order details, messages, and customization information.
Payment card information is processed by the payment provider selected at checkout. Smoke Stitch does not intend to store complete payment card numbers on this website.
We and our service providers may automatically collect device, browser, IP address, referral, page-view, cookie, and similar technical information used to operate, secure, measure, and improve the site.
How we use information
- Process, fulfill, deliver, support, and refund orders
- Create and administer customer accounts
- Respond to questions and custom-order requests
- Send transactional messages and, with permission where required, marketing communications
- Prevent fraud, abuse, and security incidents
- Maintain records, comply with law, and enforce our terms
- Analyze and improve products, services, and website performance
How information is shared
We may share information with companies that help operate the business, such as payment processors, shipping carriers, website hosts, analytics providers, email providers, customer-support services, professional advisers, and vendors involved in producing or fulfilling an order. They receive only the information reasonably needed for their services.
We may also disclose information when required by law, to protect rights and safety, in connection with a business transaction, or with your direction or consent. We do not sell personal information for money.
Cookies and analytics
The site may use necessary cookies for carts, checkout, account access, preferences, and security. Analytics or marketing tools may use additional cookies where enabled. Browser controls can limit cookies, but some store features may no longer function correctly.
Retention and security
We retain information for as long as reasonably necessary for orders, customer service, accounting, legal compliance, dispute resolution, and security. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is guaranteed to be completely secure.
Your choices
You may update certain account details, unsubscribe from marketing email using the link in the message, or contact us to request access, correction, or deletion where applicable. We may need to verify your identity and may retain information when legally permitted or required.
Children
This store is not directed to children under 13, and we do not knowingly collect their personal information.
Changes
We may update this policy and will post the revised date on this page.
Contact
Questions or privacy requests may be sent to info@smokestitch.com or mailed to Smoke Stitch, 625 Kenmore Ave SE, Suite 350, Grand Rapids, MI 49546.