Refund and Returns Policy

This policy applies to purchases made directly from Smoke Stitch. Please contact info@smokestitch.com before returning an item.

Return window

You may request a return or exchange of an eligible stock item within 30 days after delivery. The item must be unworn, unwashed, unused, and returned in its original condition. Proof of purchase is required.

Non-returnable items

Custom, personalized, made-to-order, final-sale, and gift-card purchases are not returnable unless damaged, defective, or materially different from the approved order. Items showing wear, washing, odors, alterations, or customer-caused damage are not eligible.

Damaged, defective, or incorrect items

Notify us within 7 days after delivery and include the order number plus clear photos. If the claim is approved, we will explain the replacement, correction, or refund options available.

Return shipping

Customers are responsible for return shipping on ordinary returns and exchanges. Smoke Stitch will cover reasonable return shipping when we confirm that an item was damaged, defective, or sent incorrectly. Original shipping charges are not refundable except where required by law or when the entire order was incorrect or defective.

Refund timing

Approved refunds are sent to the original payment method after inspection. Bank or card processing times are outside our control. If a returned item does not meet this policy, we will contact you.

Order changes and cancellations

Contact us immediately to request a change or cancellation. We cannot guarantee a change after fulfillment begins, and custom work cannot normally be cancelled after artwork approval or production begins.